Refund policy

REFUND & RETURN POLICY

We want you to love your Aureon lighting. If something isn't right, we're here to help.

30-DAY RETURNS
You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original condition, and in the original packaging with all included accessories (remote, cables, mounts).

HOW TO START A RETURN
Email us at support@aureonlights.com with your order number and the reason for your return. We'll respond with instructions on where to send your item. Please do not send items back before contacting us — returns sent without prior approval may not be processed.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

REFUNDS
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@aureonlights.com with photos of the issue. We'll arrange a replacement or full refund at no cost to you, including return shipping where applicable.

EXCHANGES
The fastest way to get a different item is to return your original (per the steps above) and place a new order once your return is approved.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns on items that have been used, damaged by misuse, or returned without their original packaging and accessories.

QUESTIONS
Email us anytime at support@aureonlights.com and we'll be glad to help.