Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email with tracking information once your order ships. Orders are not shipped or delivered on weekends or holidays.

SHIPPING TIMES
Estimated delivery times after processing:
- United States: 7–15 business days

Please note that delivery times are estimates and not guaranteed. Some items ship from our overseas fulfillment partners, which can affect delivery windows. Total time to receive your order = processing time + shipping time.

SHIPPING RATES
Shipping costs are calculated at checkout based on your location. Orders over $75 qualify for free shipping.

TRACKING YOUR ORDER
Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking information to update after you receive it.

DELAYS
Occasionally, shipments may be delayed due to high demand, customs processing, or carrier issues outside our control. We appreciate your patience and are always happy to help — email us at support@aureonlights.com with any questions about your order.

WRONG ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@aureonlights.com and we'll do our best to correct it before the order ships.

LOST OR STUCK SHIPMENTS
If your tracking hasn't updated in over 10 business days or your order hasn't arrived within the estimated window, reach out to us and we'll investigate right away.

QUESTIONS
Email us anytime at support@aureonlights.com.